Innovent Global, Inc. is committed to providing a higher standard of service
and to the delivery of safe, quality patient care. Innovent Global, Inc.
complies with the Joint Commission's Standards for Healthcare Staffing
Services. As our customer, you can have confidence that the processes
within Innovent Global, Inc. support that the supplemental staff working in
your organization have met the requirements established by the Joint
Commission. To assure compliance with the Joint Commission Standards for
Healthcare Staffing Services, Innovent Global, Inc. provides the customer a
written description of the following service features.
Innovent Global, Inc. will not engage subcontractors to provide Assigned Providers unless agreed to in advance by the customer.
Assigned Providers may only be placed in assignments that match the job
description for which Innovent Global, Inc. assigns them; if an Assigned
Provider is asked to float to another department with the customer, the
department must be a like department or unit and the float provider must have
demonstrated previous competency and have the appropriate certifications,
credentials for that department/unit. Assigned Providers should only be
floated to areas of comparable clinical diagnoses and acuities.
3. Competency Review
It is the responsibility of Innovent Global, Inc. to conduct and finalize the pre-
employment assessment of the Assigned Provider's competence based on
the techniques, procedures, technology and skills needed to provide care,
treatment and services to the populations served by the customer upon
completion of Innovent Global, Inc.' orientation.
It shall be the responsibility of the customer to cooperate in a review or
evaluation of each Assigned Provider, relative to the provider's ability to
perform specific job functions upon completion of provider's assignment or
shift. Innovent Global, Inc. relies on the customer's feedback in order to
accurately assess and re-assess the competence of the Assigned Provider on
an ongoing basis based on the customer's report of clinical performance.
4. Orientation of Providers
Innovent Global, Inc. will provide all new providers with an orientation to the
company's policies and procedures. It shall be the responsibility of customer to orient assigned providers to the facility and its rules and regulations and to
acquaint them with the facility policies and procedures, including dress code,
physical layout and equipment and to validate competency and ability of
Assigned Provider to properly use equipment.
5. Providers and Independent Contractors
As the provider of staffing services, Innovent Global, Inc. will be the employer
of Assigned Providers and shall not by reason of their temporary assignment
with the customer through Innovent Global, Inc. become providers of the
customer. At its sole discretion Innovent Global, Inc. reserves the right to
utilize Independent Contractors in addition to its providers, to assist in the
provision of all agreed upon Healthcare Supplemental Staffing services.
6. Incident, Error, Tracking System
Upon notification of Incidents and or Errors, Innovent Global, Inc. shall
document and track all unexpected incidents, including errors, sentinel events
and other events, such as injuries and safety hazards related to the care and
services provided, utilizing its data gathering tools. Information gathered
tracked and analyzed is to shared and reported appropriately to customers,
regulatory bodies and the Joint Commission as required.
7. Communicating Occupational Safety Hazards/Events
It shall be the responsibility of the customer to notify Innovent Global, Inc.
within 24 hours of the event; any competency issues, incidents, and/or
complaints related to the Assigned Provider and/or Innovent Global, Inc.
Customer agrees to initiate communication with Innovent Global, Inc.
whenever an incident/injury report related to the Assigned Provider is
8. Requirements for Staff Specified
The requirements of staff sent to the customer by Innovent Global, Inc. are to
be determined by the customer as part of the written agreement between the
two parties. It is Innovent Global, Inc.' obligation to comply with the
requirements of the customer by supplying staff that have the documented
competencies, credentials, health screening and experience to satisfy the
requirements specified by the customer in order to deliver safe care to the
population being served.
9. Conflicts of Interest
Innovent Global, Inc. to the best of its ability identifies conflicts of interest.
Innovent Global, Inc. discloses all conflicts of interest to its clients. Innovent
Global, Inc. annually reviews its relationships and its healthcare providers'
relationships with vendors, clients, competitors and regulatory entities to
determine conflicts of interest.
When conflicts of interest arise Innovent Global, Inc. discloses this conflict of
interest when appropriate to whichever client may be involved or affected. Innovent Global, Inc. enforces that internal employees of Innovent Global,
Inc. are not permitted to maintain additional employment, accept gifts (other
than those of nominal value) or to allow payment on their behalf of any
travel, living or entertainment expense by any person or organization
currently doing business with or seeking to conduct business with Innovent
Global, Inc., unless approved by the client involved or potentially involved.
10. Staff Matching Requirements
Innovent Global, Inc. shall verify the Assigned Provider's licensure,
certification, education and work experience to assure they are competent
and possess the skills and experience that match requirements for the
assignment. Matching the Assigned Provider's licensure, certification,
education and work experience to assure they are competent and possess
the skills and experience matching the specified requirements of the
assignment may include the use of new grad practitioners upon the request or
approval of the customer.
The Innovent Global, Inc. office, located in West Palm Beach, FL is open
Monday through Friday from the hours of 8:00 a.m. - 5:00 p.m. Our local
telephone number is (561) 444-3152. Outside of normal business hours, in
the event of an emergency please contact us at (754) 224-1433.
In the event of an emergency, natural disaster or other uncontrollable event,
Innovent Global, Inc. will continue to provide service to you through our
corporate network form a location where phones and computers are
functional. Innovent Global, Inc. will do everything possible to support you in
meeting your needs during crisis situation(s). A copy of our Emergency
Management Plan is available upon request.
Our goal is to always provide you with a consistent level of service. If for any
reason you are dissatisfied with our service or the service provided by one of
our healthcare professionals, we encourage you to contact the local manager
to discuss the issue. Innovent Global, Inc. has processes in place to resolve
customer complaints in an effective and efficient manner. If the resolution
does not meet your expectation, we encourage you to call the Innovent
Global, Inc. corporate office at (561) 444-3152. A corporate representative will
work with you to resolve your concern. Any individual or organization that has
a concern about the quality and safety of patient care delivered by Innovent
Global, Inc. healthcare professionals, which has not been addressed by
Innovent Global, Inc. management, is encouraged to contact the Joint
Commission at www.jointcommission.org or by calling the Office of Quality
Monitoring at (630) 792-5636. Innovent Global, Inc. demonstrates this
commitment by taking no retaliatory or disciplinary action against providers
when they do report safety or quality of care concerns to the Joint